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Collaboration at Work!

The National Association of the Deaf (NAD), Hearing Loss Association of America (HLAA), the Association of Late Deafened Adults (ALDA), and the Alexander Graham Bell Association for the Deaf and Hard of Hearing (AG Bell) collaborated with the National Association of Theater Owners (NATO) on a joint agreement on movie captioning. In their joint recommendations to the Department of Justice (DOJ), they recommended that closed captioning (referring to devices such as Caption Glasses and CaptiView) be installed in all digital movie theater auditoriums nationwide. ODHH applauds this spirit of collaboration and will keep you informed as to the final result from the DOJ.

The Customer Service Promise
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be ​proactive, take initiative, and anticipate your needs.
  • ​Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret a​nd implement state policies and procedures.
  • Accessible and Convenient: ​We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

Tell us about your experience with the Office of the Deaf & Hard of Hearing. Click here to complete a three question customer experience survey.

Click here to view our FY19 Customer Service Annual Report.