Skip to Main Content



On Wednesday, January 21st, Larry Hogan was sworn in as Maryland’s 62nd governor and Boyd Rutherford was sworn in as the Lt. Governor. It was a cold and snowy day and still over 1,600 people showed up to celebrate the inauguration of the new Governor and Lt. Governor, who are pledging to be fiscally responsible leaders and who want to work to create jobs by making Maryland more attractive to businesses. Governor Hogan said: “Starting today, let me say loudly and clearly, Maryland is open for business.” Governor Hogan emphasized that he plans to work collaboratively with Democrats who control the Legislature. He vowed that Maryland’s state government will not be bogged down in the gridlock that has gripped the nation’s capital 30 miles away. “Today is not the beginning of an era of divided government,” Hogan said, as snow fell outside the Maryland State House during his inaugural address. “Today is the beginning of a new spirit of bipartisan cooperation in Annapolis.” Hogan said he would be guided by four main goals in office: fiscal responsibility, economic growth, reform and fairness. American Sign Language interpreters were available for both the official inauguration held inside and for the events hosted for the public outside.

The Customer Service Promise
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be ​proactive, take initiative, and anticipate your needs.
  • ​Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret a​nd implement state policies and procedures.
  • Accessible and Convenient: ​We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

Tell us about your experience with the Office of the Deaf & Hard of Hearing. Click here to complete a three question customer experience survey.

Click here to view our FY19 Customer Service Annual Report.