Governor's Office of the Deaf and Hard of Hearing
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Farewell to Estie

ODHH is sad to announce that Estie Kruglak had her lastestie2 day at the office on January 8th. While we are sad to lose her, we are thrilled for her while she begins a new life at Registry of Interpreters for the Deaf in their Member Services department. Estie had truly blossomed here after joining the ODHH “family” as an intern in Fall 2013 then becoming Administrative Assistant shortly after that. She is a loyal hard-worker and wants what is for the best for ODHH. She is clearly passionate about the deaf, hard of hearing and deafblind community. She always does her best to attend community events. ODHH looks forward to the day when Estie completes her interpreting certification and continues to be an amazing addition to our community. ODHH wishes Estie the best of luck on her career change and trust that she will soar high. Please join us and congratulate Estie with her new position. Farewell, Estie. We miss you.


The Customer Service Promise
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be ​proactive, take initiative, and anticipate your needs.
  • ​Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret a​nd implement state policies and procedures.
  • Accessible and Convenient: ​We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

Tell us about your experience with the Office of the Deaf & Hard of Hearing. Click here to complete a three question customer experience survey.

Click here to view our FY17 customer service annual report.