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Posts Tagged ‘staff’

Meet The Team

Kelby Brick, Esq., CDI Director “Kelby Brick has dedicated his entire career to ensuring that Deaf and hard-of-hearing individuals have the same opportunities and access as everyone else,” said Governor Larry Hogan. “Kelby is a tireless leader and advocate for individuals with disabilities and there is no one more qualified to take the helm at  Read the Rest…

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The Customer Service Promise
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be ​proactive, take initiative, and anticipate your needs.
  • ​Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret a​nd implement state policies and procedures.
  • Accessible and Convenient: ​We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

Tell us about your experience with the Office of the Deaf & Hard of Hearing. Click here to complete a three question customer experience survey.

Click here to view our FY19 Customer Service Annual Report.