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Posts Tagged ‘emergency preparedness’

Emergency Preparedness and Fire Safety

Be Prepared Emergency preparedness involves planning for disaster before it happens. Make sure you know what dangers affect the communities where you live, work, and play and that you make a plan for when an emergency or disaster happens. 3 Steps to Being Prepared for an Emergency Creating an emergency plan that is right for  Read the Rest…

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The Customer Service Promise
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be ​proactive, take initiative, and anticipate your needs.
  • ​Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret a​nd implement state policies and procedures.
  • Accessible and Convenient: ​We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

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Click here to view our FY19 Customer Service Annual Report.