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Posts Tagged ‘streamlined’

Resource Guide: Wireless, Streamlined Real-Time Captioning

CART, or Communication Access Realtime Translation, is a speech-to-text captioning service that provides live captions for Deaf and hard of hearing attendees at events, meetings, presentations, conferences, and more. Typically, the live captions are displayed on a screen while the presentation is shown on another, separate screen. Consequently, Deaf and hard of hearing individuals are required  Read the Rest…

The Customer Service Promise
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be ​proactive, take initiative, and anticipate your needs.
  • ​Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret a​nd implement state policies and procedures.
  • Accessible and Convenient: ​We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

Tell us about your experience with the Office of the Deaf & Hard of Hearing. Click here to complete a three question customer experience survey.

Click here to view our FY19 Customer Service Annual Report.